1. Exchange can be requested under one of the following conditions:
A. Product has sustained damage in transit, which was found when being unpacked and checked with the presence of the courier.
B. Misrepresentation of the product purchased based on original description of the product.
C. Manufacturing defect(s).
2. Return / Refund can be requested under one of the following conditions:
A. When not being used, manufacturing defect of the product was found within 7 working days since of receipt.
B. Product has been exchanged once but still has manufacturing defect.
C. Product was received 7 working days passed the guaranteed delivery date due to external factors.
D. Change of mind of a drone, camera or gimbal within 30 days, however a restocking fee of up to 20% may apply to products that have been activated whereby the restocking % is dependent on the time since activation date.
3. Return / Refund and/or Exchange cannot be requested under one of the following conditions:
A. Customer did not immediately report damage sustained in transit of the product.
B. Refund or exchange is requested after 30 days of purchase (since the actual date the product received).
C. Product sent in for refund or exchange does not include all original accessories, attachments and packaging, or with damage on any part of the product.
D. Legal proof-of-purchase or receipts have been forged or tampered.
E. Product held no manufacturing defects after testing made by Drone Fishing.
F. Crash or burning caused by non-manufacturing defects, as well as any damage caused by unauthorized modification, entry of foreign body (water, oil, sand, etc.), improper installation or operation.
G. Labels, Serial Numbers, waterproof mark, false proof mark, etc. show signs of tampering or altering.
H. Damage caused by external factors, including but not limited to: fire, flood, high wind strength and lightning strike.